Frequently asked questions
Booking, policies and what to expect — the answers we give most often. Don't see yours? Call 973-300-0000 and we'll answer it directly.
Chauffeured transportation for airports, weddings, corporate travel, proms, nightlife and casino runs, milestone celebrations, and everyday point-to-point trips across New Jersey and the tri-state area. See our full services list for the complete range.
Yes. Our vehicles and chauffeurs are licensed and insured to operate a limousine and car service in New Jersey.
Call or text us, or book online through our Quote or Reservation pages. A trip isn't confirmed until you receive a confirmation number or confirmation email — keep that reference handy.
We take reservations 24/7, and same-day booking is often possible for a standard sedan or SUV. For weddings, prom season, or a specific stretch limo, book further ahead — popular vehicles and dates fill up first.
Your payment method is processed in connection with the day of service, not at the moment you book. A reservation isn't considered fully confirmed until a valid payment method is on file.
Curbside pickup means your driver waits at the arrivals curb and you call or text when you're ready — no extra charge. A meet-inside service, where the driver parks and greets you at baggage claim, is also available; ask about it (and any airport parking cost it involves) when you book.
Tolls incurred during your trip, including the return leg where applicable, are the passenger's responsibility. Ask your booking coordinator for an estimate on toll-heavy routes.
Cancellations should be made as far ahead of your service time as possible, with your confirmation number ready. Ask your booking coordinator for the exact cancellation window and any fee that applies to your specific reservation.
Gratuity policy depends on the type of trip you book (flat-rate vs. hourly). Ask your booking coordinator for the specifics at the time you reserve.
Let your driver or dispatch know as soon as the need comes up — depending on your trip type, an unplanned stop may be accommodated at no charge or may carry an additional fee. This is quoted case by case, so ask if you know in advance that extra stops are likely.
Yes — car seats and booster seats are available on request at no extra charge. You're also welcome to bring your own; we'll store it for the return trip if needed.
All NJ.Limo vehicles are smoke-free, consistent with New Jersey state law.
Alcohol is not permitted in the vehicle if any passenger is under 21. Illegal drug use or possession by any passenger is not permitted under any circumstances.
Contact us as soon as you notice — we'll do our best to locate and return any item left behind, though we can't guarantee recovery of lost items.
24 hours a day, 7 days a week, including all holidays.
Still have a question?
Tell us the date, the pickup point and the headcount — get a firm quote back fast, day or night.
Prefer to talk it through? Call or text 973-300-0000 — 24 hours a day, 7 days a week, 365 days a year.